Shoppers Stop has been a cornerstone of Indian retail. They offer a curated selection of apparel, beauty essentials, home décor, fragrances, accessories, and luxury watches from top-tier brands in its department stores. With shopperstop.com, they have seamlessly blended their in-store experience with an omnichannel strategy.
Problem
Shoppers Stop wanted delivery service providers to perform better and resolve its existing order processing challenges. They also wanted to optimize cost and look for a better way to reconcile the COD and freight bill payments
Solution
- Keeping their goals in mind, we built a customized solution for them.
- Automated Order Assignment and Insights Solution
Features
- Order assignment automation
- Distressed orders resolution panel and features for customer support to take action
- Auto-reconciliation of COD payments and freight bill payments
- Live dashboard, detailed insights, and reporting for management to actively take decisions
Impact
- 74% increase in performance
- 88% less time spent is issue resolution
- 100% visibility of COD payments
Sign off text: ShipDelight’s Platforms and Solutions are ready to help your business overcome its most pressing logistics challenges to achieve operational efficiency and profitability.
Get in touch with us to explore how we can help you perform better.
